Contact Us: Before Contacting Us: Please read the following frequently asked questions before contacting us. If you cannot find your question answered here then you can continue to email us below. I've lost my Order number/order email? how do I get my full version? How do I upgrade? I have got my Order Number. Can I upgrade from Folder Lock 4 to Folder Lock 5? I have forgotten my password, how can I get my files back? How many licenses I must buy for multiple users? My kids have deleted the program EXE file? What do I do now? Can I do backups of my files? How version 5 is different from the old version of Folder Lock? How to uninstall the program? Feel free to Contact Us: Support Questions: mailbag@newsoftwares.net Sales Questions: help@newsoftwares.net Customer Care: help@newsoftwares.net Important information: If your email program / email server uses anti-SPAM filters, make sure to include newsoftwares.net and bmtmicro.com domains in your white list (friend list). So that spam filters do not mistake legimate email response from our company as spam. In either case, make sure always to check your spam or bulk folder in case you can't see our reply in timely manner. This is what our customers say about us! Unbelieveable Customer Support! Dedrick Dalgarno, MO, USA says: I must take this opportunity to thank you for the patience and tenacity displayed while endeavoring to solve my problem. I really appreciate the time and effort you so steadfastly spared on my behalf. To this end you can be assured that I will make a concerted effort to broadcast my approval and recommendation to as many people as I can. You are indeed a credit to the software industry. See also: How many licenses I must buy for multiple users? What are the benefits of registering multiple licenses? Do you have any discounts for multiple licenses? How many licenses must a single-user buy for multiple computers? Can I buy an academic license? Or a site license? I like Folder Lock a lot? Is there any way I can help you guys?